Keith Kirkpatrick

Research Director

The Futurum Group

Keith is a Research Director contributing to customer experience advisory service.

Recent Videos

Transforming Workplace Experiences with Logitech + Microsoft - Six Five Media Webcast

In this episode of The Six Five Media webcast, Logitech’s Rishi Kumar and Microsoft’s Sandhya Rao discuss the new meeting technologies announced at their respective events, focusing on Microsoft Copilot, efficiency gains, and BYOD.

Scaling AI Responsibly with Pega: Driving Real Customer Results - Six Five On The Road

Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.

Fact or Fiction? Uncovering the Truth of Agentic AI & Legacy Transformation with Pega’s Don Schuerman - Six Five Virtual Webcast

Don Schuerman, CTO at Pega, joins Keith Kirkpatrick to share his insights on responsibly leveraging Agentic AI for impactful business transformation.