Accenture operates ServiceNow across 1,900 business services and 800,000 employees as Customer Zero, running AI capabilities in production before advising clients to do the same. CIO Tony Leraris and Global IT Delivery and Capability Director Monika Patel-Mistry break down the live Autonomous Specialist pilot, the AI Control Tower governance architecture, and why secure-by-design is an architectural commitment that has to be made before the first agent goes live, not after the first problem surfaces.