Gerri Tunnell
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The AI-Driven Customer Journey: What Enterprises Need to Rethink Next
AI is restructuring how enterprise buyers discover, evaluate, and engage with technology providers, compressing timelines and shifting the discovery layer before any human conversation begins. Gerri Tunnell, CMO at Dell Technologies, joins Six Five at Dell Technologies World 2026 to examine how organizations must rethink speed, discoverability, and trust as AI becomes embedded in both the buying process and the customer experience itself.